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FAQ

COINS/PAYMENT

I made a purchase but I didn't receive the coins.
Thank you for making a purchase! First of all, if the coins haven't been added to your balance straight away, please check your in-game inbox! Purch...
Fri, 4 Nov, 2022 at 5:41 AM
How do I make a refund for an unwanted purchase? (Facebook)
Payments made while playing on a computer are handled by Facebook and we have no authority in refunding them. In order to dispute theses purchases, please a...
Fri, 4 Nov, 2022 at 5:56 AM
How do I make a refund for an unwanted purchase? (Google Play Store)
If you wish to make a refund for a purchase made on your Android mobile device, please contact us through 'Ask Genie' / 'Concierge' and incl...
Tue, 27 Sep, 2022 at 8:51 PM
How do I make a refund for an unwanted purchase? (Apple App Store)
Unfortunately, Rock N' Cash has no authority to refund your payments that have been made on your Apple mobile device. All disputes for purchases made th...
Tue, 27 Sep, 2022 at 8:51 PM
I want to delete the card info I provided for the purchase.
Any card information you have provided while making a purchase is taken care of by the company(Facebook, Apple, Google, etc) you made the transaction throug...
Tue, 27 Sep, 2022 at 8:51 PM