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FAQ

TECHNICAL ISSUE

The game is very slow.
Some common causes for Rock N' Cash's poor performance include:  - A poor or unstable internet connection  - Browser incompatibility (we suggest usi...
Thu, 3 Nov, 2022 at 8:07 AM
The game does not load.
If you are experiencing a problem with loading the game, please try refreshing the game a couple times! If this doesn't seem to fix it, please consider ...
Tue, 27 Sep, 2022 at 8:52 PM
The game froze in the middle of a spin!
First of all, we are very sorry about the error! Unfortunately, there is no way to see the results of that spin or fix the game without refreshing the game....
Thu, 3 Nov, 2022 at 8:23 AM
The reels wont stop spinning and the game isn't doing anything. What do I do?
A non-stop spinning sequence may occur seldomly as a result of a brief disconnection between Rock N' Cash and your internet service provider. Our game ...
Thu, 3 Nov, 2022 at 8:33 AM
Why can't I see anybody in my friends list?
If you can't see your friends list, there are two main possibilities. The first case happens if you haven't given Rock N' Cash permission to ac...
Thu, 3 Nov, 2022 at 8:32 AM
Why do I not receive notifications about Free Coin posts?
To receive all notification about free coins, please follow these steps: 1. Go to our fan page (https://www.facebook.com/rockncashcasino/) 2. Click the &quo...
Thu, 3 Nov, 2022 at 8:46 AM
I was first in the cash race and but I didn't end as first place! What happened?
Cash Race's ranking board will only refresh whenever you win any amount of coins from spinning a slot game. All winnings, including very small amounts w...
Fri, 4 Nov, 2022 at 3:13 AM
I accidentally left my game during a bonus game! What happens to my coins?
Don't be alarmed! Our games are designed to allow you to pick up from where you left off. It can be hard to tell at times, but if you don't gain acc...
Fri, 4 Nov, 2022 at 3:40 AM
I think I have encountered a bug/error, what should I do?
Please report your issues to us through 'Ask Genie' or 'Concierge' in our game. Include as many details as you can in your message and we wi...
Fri, 4 Nov, 2022 at 3:41 AM
Why and how do I clear my Browser's Cache?
Your browser automatically stores certain pieces of data that are used over and over again when you load into a certain site. If this initial data was downl...
Fri, 4 Nov, 2022 at 3:48 AM